Got a voice message from Purolator (Canadian version of FedEx) saying I have to go pick up a package. Can't understand the message very well as the quality is really bad (they are probably using Vonage) and there is a thick accent, but I do decipher where to pick up the package - it is on the way to work, sort of...
On the way to work, I drop in:
Me: "Hi, someone left me a voice mail saying I have a package to pick up. Here's my driver's license. Go fetch please."
Them: "Do you have your tracking number?"
Me: "No, it's at work, but I couldn't make it out anyway. By the way, why didn't you just deliver it to me instead of making me come to you?"
Them: "We need the tracking number"
Me: "It's at work. Actually I deleted the voice mail, so no I don't have it anymore."
Them: "We can't get it without the tracking number. You will have to wait until they call you again." (Love it when they speak about themselves in the third person.)
Me: "Oh, Ok thanks. Have a nice day"
Hmmm... so let me get this straight - you supposedly have a business where you get paid to deliver packages. What part of delivering the package don't you get?! Businesses that choose to use Purolater run a significant risk of annoying customers, through no fault of their own. My business is hereby choosing to move heaven and earth before ever using Purolater again.
Update 2004-12-09: So... Purolater never did call me back, and instead returned the package. I rang up and left a complaint, but I seriously doubt it will do any good. It turns out the package was from Apple (part of my ongoing iPod odyssey, but that's a blog for another day), who say they will credit me. Apple said that Purolater told them they tried to deliver the package to my home address twice. That is crap - my roommate works from home. And how come they didn't leave a card? They say it is for security reasons. So, instead they leave a single message you can't understand. Purolater... You suck!